Trust Generators

I thought it would help if I made a table to organize the various strategies I’ve come across, in order to build a basic framework. There are likely many more strategies one could use to generate trust, so I encourage you to maintain your own list too.

Relationship Building Generators [1]Mindset/Attitude Trust Generators [2]Behavioral Trust Generators [3]
Selective Vulnerability: People respect and connect with others who share their own vulnerable moments.Trust Others: To be trusted, we must also trust others generously.Be patient and flexible: be considerate of other individual’s situations and circumstances as it relates to the work being done, but also building trust together. 
Familiarity: People develop a sense of familiarity with someone who they see often in a particular setting…Own your role: Regardless of what happened, own your role in the outcome, mistakes too.Be reliable: Follow through on your words, be a good communicator, be honest with your colleagues.
Similarity of Interests: people create a bond with others who share similar likes, dislikes, hobbies, and so forth.Own your intentions: do you operate from good intentions or manipulative self-interests? Be consistent: This could overlap with being reliable, but this is more about recurring behaviors such as being on time to meetings
Concern: People connect when another shows concern for those issues and events important to another…Avoid being judgmental: this is as much about being respectful as it is about being judgmental.  Assume positive intent and trust that individuals are making the best decisions based on their current state and needs.Be open & available: Be transparent, make time to spend with others, not just when working, like an “open door” practice or sharing your schedule with others and encouraging people to stop by at any time.
Competence: People tend to trust others who demonstrate they have the skill and knowledge, as well as the will, to help and support them.Value your colleagues: Along with being respectful, value their input and experiences and make sure their voice is being heard too.Listen & Respect Privacy: listen, not just to the words being spoken, but the body language and what’s not being shared.  Maintain privacy and keep the confidence of those who choose to open and share with you. 
Table of trust generators

One foundational believe I have is that love is at the root of all these trust generators.  As the Apostle Paul wrote:

If I speak in the tongues[a] of men or of angels, but do not have love, I am only a resounding gong or a clanging cymbal. If I have the gift of prophecy and can fathom all mysteries and all knowledge, and if I have a faith that can move mountains, but do not have love, I am nothing. If I give all I possess to the poor and give over my body to hardship that I may boast,[b] but do not have love, I gain nothing.

1 Corinthians 13:1-3, NIV

Without love, and I’m referring to Christian Love (see the rest of 1 Corinthians 13:4-13) I don’t think I could get beyond the surface level niceties to a point where deeper levels of trust are developed and personal relationship made with those I work with.

References

Brewster, C., and Railsback J., 2003. Northwest regional educational laboratory. Building trusting relationships for school improvement: Implications for principals and teachers. https://educationnorthwest.org/sites/default/files/trust.pdf

Civico, A. Ph.D. 2014. Psychology Today. 5 Strategies to build trust and increase confidence. https://www.psychologytoday.com/us/blog/turning-point/201404/5-strategies-build-trust-and-increase-confidence

Dowd, H. 2019. EdTech team professional learning. How to build trust with teachers: 5 easy steps for instructional coaches. https://www.edtechteam.com/blog/2019/12/how-to-build-trust-with-teachers-5-easy-steps-for-instructional-coaches/

Druvenga, K. 2017. Instructional coaches’ corner. 3 ways to build trust an instructional coach. https://www.instructionalcoaches.com/3-ways-build-trust-instructional-coach/

Hammond, Z. 2015. Culturally responsive teaching & the brain: Promoting authentic engagement and rigor among culturally and linguistically diverse students. pp. 77-86

Indeed Editorial Team. 2021. Career development. 14 ways to build trust in the workplace. https://www.indeed.com/career-advice/career-development/building-trust

Russell, N., 2012. Psychology Today. Restoring trust at work. https://www.psychologytoday.com/us/blog/trust-the-new-workplace-currency/201204/restoring-trust-work


[1] All of the relationship building generators above are from figure 5.2 in Zaretta Hammond’s book, Culturally Responsive Teaching & The Brain on page 79. 

[2] Items listed are pulled from Indeed, Civico, A., Russell, N., Northwest Regional Educational Laboratory, Druvenga, K., and Dowd, H.

[3] Items listed are pulled from Indeed, Civico, A., Russell, N., Northwest Regional Educational Laboratory, Druvenga, K., and Dowd, H.