Question What teaching strategies can teachers adopt to help close the digital divide? Introduction A few years ago, I did a presentation on the digital divide and what technology access looks like in Seattle. Since then, a pandemic began, which turned the internet and computers from important to essential. Even prior to the pandemic, some of us may have considered
Question What are the most effective strategies for building trust? Introduction One thing I quickly learned when I worked as a systems analyst, solving technical issues, is that a relationship and trust are crucial to being seen as a partner who’s invested in the issue at hand. Regardless of if the person is a colleague, or someone on the opposite
Question What strategies are the most effective to ensure goals are met? Introduction One thing that I’ve observed about work is that a lot of time and emphasis is spent on goal setting, but a well-written goal, while extremely important, isn’t the only part to ensuring goals are met, right? What are the other pieces necessary to see goals through?
Question What are the key elements needed for setting an effective vision for using technology? Introduction In all honesty, I do not usually set vision or mission statements for initiatives I work on. I do have a vision of how I think of customer service and support that’s been refined over the years, but for technological directives I do not.